SENTEEZ turns scattered guest reviews into branch-level decisions for multi-location hotels — built for operators who manage more than one property and answer to an owner every quarter.
Hotel teams already have review sites and survey tools. SENTEEZ exists for the question none of those answer: is this problem isolated to one property, or is it spreading across the portfolio?
Built for independent hotel operators and hotel management companies — the people who choose their own tools and report directly to ownership.
A branded, automated guest intelligence report a GM can hand to an investor — department-by-department sentiment, issues flagged by severity, and a plain-language priority list. Replaces "occupancy and RevPAR" with a real answer to "how is my asset performing."
Theme-by-theme ranking against two or three nearby competitors, sourced entirely from public reviews — no cooperation required. Turns "I think we're behind on noise" into a ranked, citable fact that justifies a capital decision.
An analysis of comparable properties in your target market, ranked by recurring complaint, with specific pre-opening actions for the construction and ops teams. The only SENTEEZ product that sells before a single guest review exists.
Google, TripAdvisor, Booking.com, Hotels.com, and internal sources, pulled in automatically across every property.
Sentiment is scored by department and sub-theme, not just star rating, so "cleanliness" becomes specific, actionable detail.
Recurring issues are tracked across the portfolio so you see what's isolated and what's spreading before it's a trend.
Branded, owner-ready intelligence reaches the GM on a schedule — no manual pulling, no building slides.
Running 3–20 properties with no global brand mandate. No corporate intelligence layer exists above you — SENTEEZ becomes your only cross-property view.
Hired by investors to run properties on their behalf. You choose your own tech stack and report to ownership every quarter — this is exactly the reporting need SENTEEZ was built around.
These are independent sample analyses built on publicly available reviews — not client engagements. Brand names are withheld; the data and methodology are real.
A pre-opening intelligence brief built from comparable properties across Dubai Marina, surfacing five critical-risk themes ranked by negative sentiment share.
A multi-branch luxury hotel collection, analyzed for overall guest sentiment and theme-level distribution across all properties.
A regional cluster of franchise-flagged properties, benchmarked for brand-wide sentiment across all guest-facing departments.
SENTEEZ's underlying intelligence engine isn't hospitality-specific. Here's where it's been tested on real, live data outside the core focus.
A live dashboard tracking fan sentiment across every platform for a professional ice hockey franchise — proof the engine holds up on real, high-volume social data.
A multi-branch fashion and apparel retailer, analyzed for recurring in-store and service themes across locations.
An early build extending SENTEEZ into multi-campus education, tracking student sentiment by department.
Social Intelligence, for brands with an audience.
Beyond hospitality, SENTEEZ Social tracks brand and post-level sentiment across Facebook, Instagram, X, TikTok and LinkedIn — built for sports franchises, PR agencies, and brands with an active social presence, proven on live data with a professional ECHL team.