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Hotel Excelsior Zermatt

Name: Hotel Excelsior Zermatt
Address: Hofmattstrasse 38, 3920 Zermatt, Switzerland, Zermatt, Switzerland
Rating: 4.15

Hofmattstrasse 38, 3920 Zermatt, Switzerland

Hotel Excelsior Zermatt has a SENTEEZ rating of 4.15 out of 5 based on 184 reviews from the last 12 months (July 2025–June 2026).

Note: SENTEEZ Score is based on sentiment analysis of guest reviews and does not represent the hotel's official star rating.

4.15/ 5

(184 Reviews)

Last updated: 29-Sep-2026

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SENTEEZ Score

4.15 / 5.0

Total Reviews

184

Positive Reviews

76%

Feedback Sources

4 Platforms

Booking.com59% (108)

Google Reviews26% (48)

Hotels.com12% (23)

TripAdvisor3% (5)

Overall Score (1-5)

Based on sentiment analysis across 184 reviews from the last 12 months (July 2025–June 2026).

16%

25%

51%

Hotel Excelsior Zermatt In-Depth Aspect Analysis

Aspect-based sentiment splits calculated across key hotel guest touchpoints.

Location & Access

128 reviews80% Positive

Room Quality

88 reviews73% Positive

Front Desk & Staff

79 reviews76% Positive

Breakfast Quality

76 reviews74% Positive

Food & Beverage

33 reviews79% Positive

Value for Money

27 reviews78% Positive

Bed Comfort

26 reviews73% Positive

Noise Levels

19 reviews53% Positive

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Disclaimer

All insights and ratings are extracted from guest reviews to provide an unbiased perspective on guest experience. The opinions expressed herein are those of guests and do not necessarily reflect the views of senteez.com. We aim to empower guests as well as hotels with valuable insights to make informed decisions.