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Hotel Firefly

Name: Hotel Firefly
Address: Schluhmattstrasse 55, 3920 Zermatt, Switzerland, Zermatt, Switzerland
Rating: 4.53

Schluhmattstrasse 55, 3920 Zermatt, Switzerland

Hotel Firefly has a SENTEEZ rating of 4.53 out of 5 based on 452 reviews from the last 12 months (July 2025–June 2026).

Note: SENTEEZ Score is based on sentiment analysis of guest reviews and does not represent the hotel's official star rating.

4.53/ 5

(452 Reviews)

Last updated: 09-Sep-2026

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SENTEEZ Score

4.53 / 5.0

Total Reviews

452

Positive Reviews

88%

Feedback Sources

4 Platforms

Booking.com72% (327)

TripAdvisor14% (65)

Google Reviews12% (52)

Hotels.com2% (8)

Overall Score (1-5)

Based on sentiment analysis across 452 reviews from the last 12 months (July 2025–June 2026).

18%

318

70%

Hotel Firefly In-Depth Aspect Analysis

Aspect-based sentiment splits calculated across key hotel guest touchpoints.

Location & Access

296 reviews89% Positive

Room Quality

256 reviews93% Positive

Front Desk & Staff

249 reviews90% Positive

Breakfast Quality

229 reviews93% Positive

Amenities & Facilities

98 reviews96% Positive

Food & Beverage

74 reviews95% Positive

Bed Comfort

52 reviews88% Positive

Noise Levels

48 reviews92% Positive

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Disclaimer

All insights and ratings are extracted from guest reviews to provide an unbiased perspective on guest experience. The opinions expressed herein are those of guests and do not necessarily reflect the views of senteez.com. We aim to empower guests as well as hotels with valuable insights to make informed decisions.

Evaluation Period

We analyze reviews from the trailing 12 months, refreshed quarterly, to reflect current guest experience rather than historical performance.