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The Phoenix Zermatt

The Phoenix Zermatt

Wiestistrasse 11, 3920 Zermatt, Switzerland

The Phoenix Zermatt has a SENTEEZ rating of 4.64 out of 5 based on 89 reviews from the last 12 months (July 2025–June 2026).

Note: SENTEEZ Score is based on sentiment analysis of guest reviews and does not represent the hotel's official star rating.
4.64/ 5
(89 Reviews)
Last updated: 29-Sep-2026
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SENTEEZ Score
4.64 / 5.0
Total Reviews
89
Positive Reviews
91%
Feedback Sources
3

Overall Score (1-5)

Based on sentiment analysis across 89 reviews from the last 12 months (July 2025–June 2026).

1
1%
2
2%
5
6%
12
13%
69
78%

The Phoenix Zermatt In-Depth Aspect Analysis

Aspect-based sentiment splits calculated across key hotel guest touchpoints.

1

Front Desk & Staff

64 reviews94% Positive
2

Breakfast Quality

61 reviews92% Positive
3

Room Quality

56 reviews88% Positive
4

Location & Access

52 reviews92% Positive
5

Bed Comfort

15 reviews73% Positive
6

Noise Levels

12 reviews92% Positive
7

Amenities & Facilities

11 reviews82% Positive
8

Value for Money

9 reviews56% Positive

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Disclaimer

All insights and ratings are extracted from guest reviews to provide an unbiased perspective on guest experience. The opinions expressed herein are those of guests and do not necessarily reflect the views of senteez.com. We aim to empower guests as well as hotels with valuable insights to make informed decisions.

Evaluation Period

We analyze reviews from the trailing 12 months, refreshed quarterly, to reflect current guest experience rather than historical performance.

The Phoenix Zermatt Reviews & Credibility Report | SENTEEZ