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Mandarin Oriental Palace, Luzern

Mandarin Oriental Palace, Luzern

Haldenstrasse 10, 6002 Luzern, Switzerland

Mandarin Oriental Palace, Luzern has a SENTEEZ rating of 4.49 out of 5 based on 454 reviews from the last 12 months (July 2025–June 2026).

Note: SENTEEZ Score is based on sentiment analysis of guest reviews and does not represent the hotel's official star rating.
4.49/ 5
(454 Reviews)
Last updated: 07-Oct-2026
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SENTEEZ Score
4.49 / 5.0
Total Reviews
454
Positive Reviews
82%
Feedback Sources
4

Overall Score (1-5)

Based on sentiment analysis across 454 reviews from the last 12 months (July 2025–June 2026).

15
3%
10
2%
55
12%
32
7%
342
75%

Mandarin Oriental Palace, Luzern In-Depth Aspect Analysis

Aspect-based sentiment splits calculated across key hotel guest touchpoints.

1

Front Desk & Staff

273 reviews93% Positive
2

Room Quality

185 reviews95% Positive
3

Location & Access

173 reviews95% Positive
4

Food & Beverage

133 reviews85% Positive
5

Breakfast Quality

66 reviews91% Positive
6

Amenities & Facilities

40 reviews98% Positive
7

Check-in / Check-out

29 reviews76% Positive
8

Loyalty Program

28 reviews86% Positive

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Disclaimer

All insights and ratings are extracted from guest reviews to provide an unbiased perspective on guest experience. The opinions expressed herein are those of guests and do not necessarily reflect the views of senteez.com. We aim to empower guests as well as hotels with valuable insights to make informed decisions.

Evaluation Period

We analyze reviews from the trailing 12 months, refreshed quarterly, to reflect current guest experience rather than historical performance.